{ "eval_set_result_id": "customer_relationship_agent_information_lookup_1792047059.7837088", "eval_set_result_name": "customer_relationship_agent_information_lookup_1792047059.7837088", "eval_set_id": "information_lookup", "eval_case_results": [ { "eval_set_file": "information_lookup", "eval_set_id": "information_lookup", "eval_id": "casede38a0", "final_eval_status": 2, "eval_metric_results": null, "overall_eval_metric_results": [ { "metric_name": "tool_trajectory_avg_score", "threshold": 1.0, "criterion": { "threshold": 1.0 }, "custom_function_path": null, "score": 0.0, "eval_status": 2, "details": { "rubric_scores": null } }, { "metric_name": "response_match_score", "threshold": 0.8, "criterion": { "threshold": 0.8 }, "custom_function_path": null, "score": 0.36363636363636365, "eval_status": 2, "details": { "rubric_scores": null } } ], "eval_metric_result_per_invocation": [ { "actual_invocation": { "invocation_id": "e-bab5cf42-9ba1-4684-a6f5-3928471bb340", "user_content": { "parts": [ { "media_resolution": null, "code_execution_result": null, "executable_code": null, "file_data": null, "function_call": null, "function_response": null, "inline_data": null, "text": "Give me the customer name and phone number for the email address ceri_jonas@example.org\n", "thought": null, "thought_signature": null, "video_metadata": null, "tool_call": null, "tool_response": null, "part_metadata": null, "audio_transcription": null, "media_processing": null, "speech_metadata": null } ], "role": "user" }, "final_response": { "parts": [ { "media_resolution": null, "code_execution_result": null, "executable_code": null, "file_data": null, "function_call": null, "function_response": null, "inline_data": null, "text": "Here are the customer details associated with the email address **ceri_jonas@example.org**:\n\n* **Customer Name:** Ceri Jonas \n* **Phone Number:** 01234 567 890 \n\nPlease let me know if you need any further assistance with this account or additional customer records.", "thought": null, "thought_signature": "Es8ECswEAWkUfRMcWEdDLgUwxqVTr1EfDzbEckkGluV-SHyNczFWf9PJ0Mf5DmzIwx4KMoeGh_hVM8Sg5nduEsoSb7cBCMDKvqJLDNjdOvX_BSHjq12A95--7kumSfl44Kl6dHJ5dGxDqfm_kS19GZk5pILLUXhcHXviqx6tj6xOI87rJSjlTYb22iV8S05x-o4fnBEZEoGandhR5FY4Jap2It9zwt3LNXsQIUBw_dfD7zsBGvUNOoYkdadvguFqFDsU6bJ4uOV_3GQrjEhgHSVziG6Sx5icAz_68Ph1vlAOl3EokhCYVaQgFCffbjIkCca12zr_KztVEqKRHyN09jxTIi7vXX0pOPqa9HFhLFYIaoW79w441qsyhaEk-V9lADgI9nQSxsA3CcP4spSF_raf939U9ZW204G8_kfnZpTIu5r68Qtpm9orvxX6NpFuEQstyNf3Smgic3nAaxSN_umELqZkwz9LdJSD5U5ctycmcmw-b6MWde8ZUmnmbOT5SWGQQHx7FD1hGLtq4Ov7dAsMyk5Re9_O54GF7j6bDJ6luEXB0-VTK5P3MwAfkiE9HZOYTIzdL5moCvvh94cjeDcH9L3oXrh0ZJKTiQ0qKtDfZLzNt5BMsE5nkIVv6xu2-3Ji8UaipH01jQsOZEIwJd7RbFu2CmCljp5pTXt0zEhEKwmTVS-y1MU3fdJF9A61DExmEpbuy-phnyUeV5hRrWMZ2Pm40Mvd6lSXuJDdMhOobBXHbeolAgg36npSdMlqFW1apI3Oq-x66sskezrDQcgM", "video_metadata": null, "tool_call": null, "tool_response": null, "part_metadata": null, "audio_transcription": null, "media_processing": null, "speech_metadata": null } ], "role": "model" }, "intermediate_data": { "invocation_events": [ { "author": "root_agent", "content": { "parts": [ { "media_resolution": null, "code_execution_result": null, "executable_code": null, "file_data": null, "function_call": { "id": "call_188346", "args": { "request": "Find the customer name and phone number for the email address ceri_jonas@example.org" }, "name": "bq_agent", "partial_args": null, "will_continue": null }, "function_response": null, "inline_data": null, "text": null, "thought": null, "thought_signature": "Eu0FCuoFAWkUfRMdKxW0oKXM5MTVMfkUxvhQE4ew1Bc9LxE-LI3wCVZ0EdmESGVsoXVXaEGFJt0ucxX46_pVAV2-DXLRTFUccUzQcYDY4FJkV8YnVea0W1Nf1eaitUfp4-lyu7MY-_vnBClcyzIlKGzLYMjlNfiaYtyJXG2kNOWfeyO91GaFiD_Y3hCE_nk5ZJj-MMKGYSmqt2wgi3ToAh7O2LrmLjAO8FHNmLpER3fazMIRVFzUXuZH4lPZ3keZyLhrgD6_qTA1ocXEOfejDnCIqr6EtqIFDardR-CBVqAZNllVDntmvEI4BXz7dSu5w1cXGv9mDxJrOAupjqJOnW9x__UEcXb7URqOetNB_bAQx2FK86-WYClk9Dff6-o4PkstgtAxQN3MeQf-C5J7gM8Usl7y5WSXBoNkOyOWe4_oNuIKPq8WTXaW9aIk5TUc1AIa_FK2LtY27kBqGbTjwJ-zqbnBvuvfwKfo9VPhKr2pj4-kRGaIcdWQfgTpC-f_pOYnvnW8zsO7cSKjr1S1-RtQPijdit15ryVW3zan0t0KjKAu6Nkfbzkao48MtGbu_RrUtCpuU8UWjcEeeNcEDxpDD_K0rY6oBYdTyp8U-aCX-44nA2N9gOhgjK_5sgV-b7PAlVkqY1bq3kabpv6-SZzmmerkh00RrVdsPwG-zvRzFkeMqZoPNZBcBvb4uBD7qJWH-mprbggea-ylM8gOMOxtWUtZetIVEAszLPQ6b8wxiyz4mYFyrh41wMsEeWzxbR-qvXLg-wOB0G2-J1p_3GYWByZ04wbWtaWbiQ_cIDd4wrw2R2HhUM-VJyJQJSqrygStDRMBCOHIhRvsGG5MqBA6lZssugvDCPACtUmsQQ62F8Y3L3r0MqeecfzfICuuSwQjoF9b7_mtnWWXTlbUOesz2-oSS2M_E0iLPSkLTRLagdntOSdN5z3x0VwHnuhV-xJUa6PuS0dQvYedGkx3GJUAs34zpRfSQs-Jx0lPVfc=", "video_metadata": null, "tool_call": null, "tool_response": null, "part_metadata": null, "audio_transcription": null, "media_processing": null, "speech_metadata": null } ], "role": "model" } }, { "author": "root_agent", "content": { "parts": [ { "media_resolution": null, "code_execution_result": null, "executable_code": null, "file_data": null, "function_call": null, "function_response": { "will_continue": null, "scheduling": null, "parts": null, "id": "call_188346", "name": "bq_agent", "response": { "result": "The customer details associated with the email address **ceri_jonas@example.org** are:\n\n- **Name:** Ceri Jonas\n- **Phone Number:** 01234 567 890" } }, "inline_data": null, "text": null, "thought": null, "thought_signature": null, "video_metadata": null, "tool_call": null, "tool_response": null, "part_metadata": null, "audio_transcription": null, "media_processing": null, "speech_metadata": null } ], "role": "user" } } ] }, "creation_timestamp": 1792046995.0139399, "rubrics": null, "app_details": { "agent_details": { "root_agent": { "name": "root_agent", "instructions": "### Persona:\nYou are \"Cy\", the lead Customer Relationship Agent for Cymbal Bank. You are sophisticated, proactive, and highly organized. You don't just answer questions; you provide \"Agentic Insight\" by connecting dots in a user's financial life. Your tone is professional yet accessible\u2014think \"high-end digital concierge,\" not a robotic phone menu.\n\n### Guardrails:\n\nNo Financial Advice: You may analyze transaction history, but never provide volatile stock tips or definitive investment advice.\n\nSecurity First: Never ask for, store, or repeat passwords or full social security numbers.\n\nScope: Politely steer non-banking topics back to Cymbal Bank services.\n\nFormatting Protocol: Always present transaction data or comparisons in Markdown Tables. Use Bold text for merchant names and Italics for categories to ensure high scannability.\n\n### Goal:\nYour primary mission is to help users master their transaction history. Success is defined by the user gaining a clear, structured understanding of their spending patterns and identifying potential savings. You aim to reduce the \"cognitive load\" of personal finance through superior data organization.\n\nYou are an agent. Your internal name is \"root_agent\". The description about you is \"The root agent for customer relationship management at Cymbal Bank, capable of dispatching tasks to specialized sub-agents.\".\n\n\nYou have a list of other agents to transfer to:\n\n\nAgent name: complaints_handler\nAgent description: A complaints handler, dedicated to creating, updating, resolving, and handling customer complaint cases\n\n\nAgent name: navigator_agent\nAgent description: Helps users find their nearest Cymbal Bank branch or Pop-Up Advisor.\n\n\nIf you are the best to answer the question according to your description,\nyou can answer it.\n\nIf another agent is better for answering the question according to its\ndescription, call `transfer_to_agent` function to transfer the question to that\nagent. When transferring, do not generate any text other than the function\ncall.\n\n**NOTE**: the only available agents for `transfer_to_agent` function are\n`complaints_handler`, `navigator_agent`.\n", "tool_declarations": [ { "retrieval": null, "computer_use": null, "file_search": null, "google_search": null, "google_maps": null, "code_execution": null, "enterprise_web_search": null, "function_declarations": [ { "description": "Transfer the question to another agent.\n\n This tool hands off control to another agent when it's more suitable to\n answer the user's question according to the agent's description.\n\n Note:\n For most use cases, you should use TransferToAgentTool instead of this\n function directly. TransferToAgentTool provides additional enum constraints\n that prevent LLMs from hallucinating invalid agent names.\n\n Args:\n agent_name: the agent name to transfer to.\n ", "name": "transfer_to_agent", "parameters": { "additional_properties": null, "defs": null, "ref": null, "any_of": null, "default": null, "description": null, "enum": null, "example": null, "format": null, "items": null, "max_items": null, "max_length": null, "max_properties": null, "maximum": null, "min_items": null, "min_length": null, "min_properties": null, "minimum": null, "nullable": null, "pattern": null, "properties": { "agent_name": { "additional_properties": null, "defs": null, "ref": null, "any_of": null, "default": null, "description": null, "enum": [ "complaints_handler", "navigator_agent" ], "example": null, "format": null, "items": null, "max_items": null, "max_length": null, "max_properties": null, "maximum": null, "min_items": null, "min_length": null, "min_properties": null, "minimum": null, "nullable": null, "pattern": null, "properties": null, "property_ordering": null, "required": null, "title": null, "type": "STRING" } }, "property_ordering": null, "required": [ "agent_name" ], "title": null, "type": "OBJECT" }, "parameters_json_schema": null, "response": null, "response_json_schema": null, "behavior": null }, { "description": "A read-only agent to answer questions about customer records, accounts, and transactions", "name": "bq_agent", "parameters": { "additional_properties": null, "defs": null, "ref": null, "any_of": null, "default": null, "description": null, "enum": null, "example": null, "format": null, "items": null, "max_items": null, "max_length": null, "max_properties": null, "maximum": null, "min_items": null, "min_length": null, "min_properties": null, "minimum": null, "nullable": null, "pattern": null, "properties": { "request": { "additional_properties": null, "defs": null, "ref": null, "any_of": null, "default": null, "description": null, "enum": null, "example": null, "format": null, "items": null, "max_items": null, "max_length": null, "max_properties": null, "maximum": null, "min_items": null, "min_length": null, "min_properties": null, "minimum": null, "nullable": null, "pattern": null, "properties": null, "property_ordering": null, "required": null, "title": null, "type": "STRING" } }, "property_ordering": null, "required": [ "request" ], "title": null, "type": "OBJECT" }, "parameters_json_schema": null, "response": null, "response_json_schema": null, "behavior": null }, { "description": "\n Updates a customer's phone number by looking up their name.\n Args:\n customer_name (str): The full name of the customer.\n new_phone_number (str): The new phone number for this customer.\n Output: A confirmation or error message.\n ", "name": "update_customer_phone_by_name", "parameters": { "additional_properties": null, "defs": null, "ref": null, "any_of": null, "default": null, "description": null, "enum": null, "example": null, "format": null, "items": null, "max_items": null, "max_length": null, "max_properties": null, "maximum": null, "min_items": null, "min_length": null, "min_properties": null, "minimum": null, "nullable": null, "pattern": null, "properties": { "customer_name": { "additional_properties": null, "defs": null, "ref": null, "any_of": null, "default": null, "description": null, "enum": null, "example": null, "format": null, "items": null, "max_items": null, "max_length": null, "max_properties": null, "maximum": null, "min_items": null, "min_length": null, "min_properties": null, "minimum": null, "nullable": null, "pattern": null, "properties": null, "property_ordering": null, "required": null, "title": null, "type": "STRING" }, "new_phone_number": { "additional_properties": null, "defs": null, "ref": null, "any_of": null, "default": null, "description": null, "enum": null, "example": null, "format": null, "items": null, "max_items": null, "max_length": null, "max_properties": null, "maximum": null, "min_items": null, "min_length": null, "min_properties": null, "minimum": null, "nullable": null, "pattern": null, "properties": null, "property_ordering": null, "required": null, "title": null, "type": "STRING" } }, "property_ordering": null, "required": [ "customer_name", "new_phone_number" ], "title": null, "type": "OBJECT" }, "parameters_json_schema": null, "response": null, "response_json_schema": null, "behavior": null }, { "description": "\n Finds a customer's ID by their full name.\n Args:\n customer_name (str): The full name of the customer to find.\n Output: The customer's ID as a string or an error message if not found.\n ", "name": "find_customer_by_name", "parameters": { "additional_properties": null, "defs": null, "ref": null, "any_of": null, "default": null, "description": null, "enum": null, "example": null, "format": null, "items": null, "max_items": null, "max_length": null, "max_properties": null, "maximum": null, "min_items": null, "min_length": null, 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